The Woodshop Shed

3 customer service experience

Furnished content.
(from WoodNet.net)


Early part of this week was interesting, dealt with customer service from 3 different companies

Build.com by Ferguson, I order some drawer slides from them, UPS delivered the package, but no slide inside, the box was damaged. Called the customer service. Call was picked up within a minute, the person listen to my issue and immediately placed replacement order with next day air shipment. I did received the replacement next day. I am sure the freight cost was not cheap as it was a 15 Lb. package, but the company made priority to take care of the issue.

e-bay- I order some fasteners, which never received, the supplier did shipped, send tracking number but USPS lost the package. Contacted e-bay and I was provided refund within a day.

Rockler- I did order a feather board online as this item was not available in store. For $ 6.00 item paid $ 8.00 in shipping. It took them 4 days to create a label for USPS, but USPS did not show that they received the package, I waited 5 days hoping that it will just show at my door. I called the customer service, waited for about 15 minutes before someone picked the phone. I explained the issue, I was told that I have to wait 10 days from shipping date to file a complained, after that if the item was not delivered that they will issue refund. Of course they did not offer any options, replacement order, or expedited shipping. The person thank me for calling and hang up.

I was surprise with response from Rockler. I always had good experience with local store. Future I will stay away from online sale at Rockler.

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Do I need more light?

Furnished content.
(from WoodNet.net)


This isn't exactly a woodworking question, but it does involve a lot of wood, and there was a thread on here not long ago about concealing wiring for lighting....and in fact I am using them here on this for over-cabinet lighting. It would not be very hard to use double-sided tape to mount a few strips under the middle shelf to light the bottom shelf and then run the wiring with just a tiny hole in the cabinet carcass. From there it's behind a door, and only another hole away to an unfinished storage area. I guess what I am wondering is if it's really necessary.

This was rigged up with a lamp cord, but in the install location I have a hardwired LED dimmer available. This might make the contrast between the top and bottom shelves a lot less stark.

I guess I hate the feeling of thinking I should be doing more before I've even had a chance to install the thing.

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